Refund policy

Refund & Cancellation Policy

At Jaded, all sales are final.

We do not offer refunds, returns, or exchanges for any reason other than receiving a defective, damaged, or incorrect item.

Refunds will only be considered if Jaded has sent a defective, damaged, or incorrect item. To be eligible, you must contact us within 7 days of delivery and provide clear photos showing the issue. If approved, a refund will be issued to the original payment method.

Order cancellations are only permitted before an order has been shipped. Once an order has been shipped, it cannot be canceled.

Please note that cancellations do not qualify for refunds. If an order is canceled before shipment, any applicable store credit or resolution will be determined at Jaded’s discretion.

We are not responsible for sizing issues, buyer’s remorse, shipping carrier delays, lost packages marked as delivered, or normal wear and tear.

By placing an order with Jaded, you agree to this Refund & Cancellation Policy.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jadedclothingstore@gmail.com.